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Case Study
The customer is one of the data center in USA with more than 2000-hosted servers. The servers are mainly Linux and Windows that needs continues monitoring and management.

The customer requires the maintenance & performance improvement of the existing technical and helpdesk support. The customer wanted to offer 24/7 support availability and managed servers to the end client.

- Establishing a process based on ISO standards for management of servers, network, operating systems, databases
- SLA based service deliverables
- Monitoring and reporting server & network performance
- Finding out the existing bottlenecks & suggest the best practices for the improvement
- Consultancy on new technology areas
- Customization of the existing Helpdesk Tool

U&D Square runs a three shift operation offsite, to monitor and support servers, network & firewall. We have documented and established a well-defined process as per ISO standards to perform the monitoring and support activities for the servers & network performance. MIS reports are generated on a monthly basis.

U&D Square has conducted a Network audit, Security Audit & Disaster Recovery audits for the Data Center, which has helped in isolating the bottlenecks of the network and tightening the vulnerabilities of the server systems, network & firewall.

U&D Square has implemented several tools for monitoring the servers, network & firewall performance and management. We have suggested best practices in the each service delivery area. Currently customer is implementing these.

- Hardware & Software Validation and Technical Assurance Service
- System Integration Service
- Configuration Management
- System Administration
- Technical Design and Performance Management Services
- Software and Hardware Maintenance
- Third Party Supplier Management and Liaison
- Technology Refresh Service
- Voice and Data Convergence Service
- Security
- Inventory Management Services
- Virus Control Services
- Project Management & Consulting Services
- Disaster Recovery Services
- Help desk Customization
- Process Documentation

- Evaluation and recommendation of server & network management tools and trends.
- Improved network and server performance.
- More stringent levels of security.
- Resilience in the IT infrastructure.
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