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Case Study
The client is manufacturer of automobile parts with total 190 dealers and distributors across the countries along with 4 branch offices, 2 factories and 2 warehouses. The company is running on SAP and all the elements are connected to a primarily centralized Data Center at the HO and backup Data Center in one of the branch office.

With more than 20-servers, 1000-desktops, modems, routers, firewalls and various communication devices it was important to manage the infrastructure. Company is pretty aggressive to achieve ROI on IT infrastructure. Our job is to manage, update, upgrade, secure and scale the current infrastructure.

- 24*7 monitoring of Servers.
- Server management, installation, updates, security etc.
- 24*7 monitoring of critical applications.
- Management of more than 1000-desktops in various locations.
- Procurement solutions.
- SLA based service deliverables; immediate response.
- Onsite availability of system administrators, network engineers on 7-locations.

U&D Square runs an operation to support seven locations, to monitor and support complete IT infrastructure. We established a well-defined process to perform the monitoring activities as well as support activities. Our performance against the SLAs are measured and reported on a monthly basis. U&D Square has implemented several tools for monitoring server performance and management. Support team providing desktop support, server management, and application monitoring, massaging and storage solutions.


- Signal point of contact.
- Better support process and quick turnaround.
- More skilled support agents so even complex problems are being handled with ease.
- Consistent performance against SLAs, measured and reported on a weekly basis.
- Reduced the HR burden of knowledge transfer and employee turnaround.
- Network and security audits.
- Improved uptime that leads to big saving on downtime.
- Solid infrastructure support made other operation run smoothly.
- Help on ISO 9001 auditing.
 
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