U&D Square
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ISO 9001 & 27001 Certified
- Remote Server Management

- Product Support

- Helpdesk Support

- NOC Services

- Back Office Services

- Dedicated Delivery Center

- IT infrastructure management

- Business Continuity

Helpdesk Services
Helpdesk is often the first and only contact point for the end user, it is critical factor in ‘End user Satisfaction’. U&D Square utilizes the matured and certified processes developed over 6 years of operation to provide all the aspects of True 24x7 Helpdesk support. Our Helpdesk team ensures consistent quality and efficient trouble shooting. U&D Square provides a full line of support services, whether you are looking for after-hours support, select-hours support, or 24x7 total support.

Our comprehensive integrated helpdesk and trouble ticketing system help IT professionals or support personnel to interact in real time to diagnose, manage, resolve and track issues quickly from a remote location.

- Incident management
- Change management
- Release management
- Configuration management

- Improved service levels and tripled coverage window from 8x5 to 24x7
- Remote maintenance support is inexpensive. Over 35% cost reduction achieved by providing support from offshore
- Exchange of best practices, and deep mutual confidence resulting in the creation of a highly competent and optimized work force
- Conservation of network bandwidth
A happy customer talks about U&D Square Helpdesk Support

"The partnership with U&D Square has delivered tangible benefits for our customers. It helped us to provide cost-effective, high quality services and equipped us for future growth. We have been impressed with U&D Square’s technical capabilities and by their responsiveness to our needs. "

- Andy Grainger
Managing Director
IT Integrator , MSP and Hosting Company
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