U&D Square
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ISO 9001 & 27001 Certified
- Remote Server Management

- Product Support

- Helpdesk Support

- NOC Services

- Back Office Services

- Dedicated Delivery Center

- IT infrastructure management

- Business Continuity

Product & Application Support
In today’s competitive environment Success for a business is largely depends on how business leverages it’s IT to reduce operating cost and increase profitability. U&D Square’s well defined and matured application support exactly helps you achieve that.

Provided at both ends – at the customer's locations as well as from offshore locations, U&D Square's application maintenance service offerings involve complete ownership of our customer's applications. This is done through our Onsite-Offshore model where we station a small team of engineer’s onsite and have an offshore setup of dedicated team and infrastructure, called Dedicated Delivery Center (DDC).

We have evolved a well-defined and mature application maintenance process, which allows us to effectively capture the application environment and business activity. Our 5-stage Transition to Control processes with unique Knowledge Transfer methodology and effective documentation provides safe means of transition to offshore for greater efficiency and cost savings for customers.

Each of Application Maintenance (AM) activities are governed and monitored by an SLA framework with focus on continuous improvement.
- Incident management
- Request processing
- Escalation management
- Issue Resolution
- Root cause analysis
Outsourcing the daily administrative and maintenance duties to U&D Square helps companies refocus on their strategic IT initiatives, lower overheads, increase efficiency, optimize application performance and experience fewer critical failures.
Feedback on product support from U&D Square

"Many congratulations to whole U&D team for a successful one year of relationship , Its been great run everyone here from the Europe team appreciate your efforts. "

- Celia Darmon
Manager Operations
Telecommunication software company
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